Are your client service propositions up to date?
Have you reviewed your client service propositions since initial implementation? Do you know if they are cost effective? Do you really need all the levels of service that you initially thought you might? Maybe you are not delivering all of the key points outlined in your service propositions? Have you documented whatyou deliver to your clients clearly to ensure that they fully understand what they receive from you and in a way that is measurable? Can you evidence that your firm is delivering the terms of your service propositions? Is this consistent throughout the business?
If you are unclear about any aspect of your service propositions and are concerned about a thematic review in this area we can assist by reviewing your existing process and providing guidance based on your business models and our understanding of regulatory requirements.
To find out more about how Rennie Risk Management could help your business call us on 0784 0117 044 or email info@rennieriskmanagement.co.uk.
What We Offer:
Rennie Risk Management Limited offer an outstanding range of high quality consultancy services aimed specifically at small regulated firms who are required to enusre their businesses are fully compliant with the latest, ever-changing regulations.
Rennie Risk Management Limited
3 Littlemill Way, Motherwell
Scotland, ML1 4FF
Suzanne.Rennie@RennieRiskManagement.co.uk
Telephone: 0784 0117 044